Our Returns Policy
It happens, we understand and we have you covered. We offer a full refund within 28 days of the item being delivered as long as the item is in its original unopened packaging. In accordance with your consumer rights for goods purchased online, any unwanted item may be returned so long as you let us know within 14 calendar days from the date of the delivery.
We offer free returns for orders within the UK Mainland. Returns for orders outside of the UK Mainland must be arranged from you.
The goods must be returned in as new condition and in their original packaging. For items that have a perforated seal, once this seal is broken,the item is no longer deemed as new condition and we may refuse the return and refund. Returns can only be processed with proof of purchase. Please ensure you provide the original order details should you return a product. If a return is required, please contact us, we will issue you a return slip. All returns will be returned with a tracking number. When a returned item has been successfully received at our return depot, following assessment of the returned item a refund will be issued for the purchase should the returned item be in the same condition.
We are committed to ensuring your purchase from Minuenta goes as smooth as possible, Please feel free to contact us in all events you are not satisfied with the order, payment, delivery or customer service. Please use the contact form here
Please read and understand our Refunds policy found here